Ritchie Tech

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Ritchie's RovvoRi-on-Demand (ROD) model helps you get the maximum returns from your SuccessFactors implementation. Our dedicated SuccessFactors support team is here to help you manage maintenance and user support as quickly as needs arise.

EOD Support is available, right when you need it, in the areas of:

- Business process optimization
- End-user and administrator training
- Quarterly release & upgrade planning
- Comprehensive Managed Services

Engage on-demand (ROD) support as you need it:

 1. Choose your retainer length

Whether you are continually bringing new hires on board and you need ongoing training, or you require training and support on an as-needed basis, we can help. Choose from our monthly, quarterly, semi-annual or annual retainers.

 2. Choose your service level

Address support issues at the speed of your business. Choose the response time that is most appropriate: either 16 hours, or 4 hours. We can also tailor our support to work exactly during your exact business hours, regardless of where your team is around the globe.

 3. Telephone and web-based issue logging

Make it easy for your users to report an issue through either our Client Support Portal or Telephone service. Our Client Support Portal lets you monitor your support request so you can stay up to date on the status of the issue and its resolution.

Support Matrix

RovvoRi Customer Support delivers superior assistance directly from the experts who are experienced and certified. Wherever and whenever you need help, we are here for you. 

We believe technical assistance should play an important role throughout a product’s life cycle, whether it is your first proof of concept or upgrading your worldwide deployment. We have developed a support network to deliver you exceptional, reliable service and, ultimately, peace of mind.

Benefits & Options
Superior customer service begins with providing assistance to every type of customer, from beginning developers to experts to everything in between.

RovvoRi has a range of support options to meet these needs:

  • Scalability benchmark of certified stacks
  • Controlled release model
  • Maintenance and updates
  • Problem Resolution
  • Configuration, compatibility and migration advice
  • Upgrade support
  • Performance and tuning advice
  • Guaranteed response times

If your system is in normal 8×5 production, consider our Standard package which includes an enhanced response time and telephone access to our highly trained Support Engineers.

For mission critical systems we recommend the Premium & Premium plus packages. This gives you peace of mind that all of your serious issues can be dealt with 24 hours a day, every day of the year. Take advantage of our fastest response times.

Contact the expert to know more about our SAP SuccessFactors value offerings -